A variety of situations and scenarios will occur while working with clients that will test your boundaries with them. It is important for you to understand the legal or liability issues and your region’s regulations for transportation in determining what you will and will not do for your clients.
It is also important to communicate your business practices and policies to your clients in writing so there are no misunderstandings during your work together. Set clear expectations with clients at the beginning of the process about what they can expect from you, as the professional, and what you expect from them, as the client.
To help you be prepared here are a few situations to consider:
When are you off the clock? It isn’t healthy to be available to clients 24/7. This pertains to client sessions as well as phone calls, emails, and texts. So, spend some time deciding what are your office hours and stick to them.
- If your client asks to end your scheduled session early, are you going to charge for the time scheduled or the time worked?
- If your client is late for your scheduled session, are you going to charge for the time scheduled or the time worked?
- How are you going to handle post-dated checks or bounced checks?
Role Boundaries – are you going to:
- Care for your client’s children, elders, or pets if your client needs to leave during your working session?
- Run errands for your client during your working session?
- Perform housekeeping services?
- Perform handyperson services?
- Remove or transport hazardous waste for your client?
- Accept gifts from your clients?
Personal Boundaries – are you going to discuss the following subjects about either you or your client:
- Family members?
- Sexual preference?
- Marital status?
- Religious or spiritual preference?
- Political affiliations?
- Physical or mental health issues?
What strategies do you use to establish boundaries with your clients?